From Expert to Learner:  Building Better Solutions Through Curiosity

Hosted by FAHQ | Presented to the Healthcare Quality Collaborative

Successful quality improvement begins with understanding the problem before designing the solution. Too often, improvement initiatives are built on assumptions rather than a deep understanding of the challenges faced by those providing care. This presentation explores how adopting a learner mindset and engaging those closest to the work can lead to more accurate problem definition and, ultimately, better patient outcomes.

Participants will examine how the context in which care is delivered has a profound impact on clinical practice, decision-making, and patient outcomes and how this context helps to identify root causes and system-level issues. Participants will recognize how shifting from the mindset of expert to learner allows them to engage the people closest to the work to uncover the realities that data alone cannot expose.

Through practical examples, attendees will learn strategies to develop clear, context-informed problem statements that address the underlying causes of performance gaps rather than their symptoms. By grounding improvement efforts in the experiences of those closest to the work, organizations can design more effective, sustainable initiatives that improve quality, enhance patient safety, and achieve better outcomes.

SPEAKER

Megan Flynn, DNP, RN, CNL, CPHQ, NE-BC, RNC-NIC, C-ELBW
Harm Prevention Program Manager
Nemours Children’s Health, Orlando, Florida

Megan is a dedicated leader, educator, and speaker who is passionate about creating an environment where interdisciplinary teams are able to provide outstanding care. She holds a doctorate in nursing practice from the University of Connecticut and is a certified Clinical Nurse Leader. Megan is also a Certified Professional in Health Care (CPHQ), Certified Nurse Executive (NE-BC), and holds two certifications for both high-risk and extremely low-birth-weight neonatal patients (RNC-NIC, C-ELBW).

Megan joined the Quality and Safety Team at Nemours Florida in early 2025, where she serves as the Harm Prevention Program Manager for the state of Florida. Megan is committed to enhancing patient safety, standardizing best practices, and fostering a culture of professional growth.

REGISTRATION

Register here: https://www.fahq.org/amember/signup/Webinar-Registration

Registration closes October 13.

FLYER HERE

• 1.0 hour – FAHQ is a Florida Board of Nursing approved provider (Provider #50-17380)
• This program has been submitted for pre-approval by NAHQ for 1.0 hour of CPHQ recertification CE credit
• • $30.00 for non-members

TGCAHQ members can register here to get the discount code and then uses the coupon code to register at FAHQ website. 

Nonmembers can either register directly with FAHQ or join TGCAHQ which allows you to attend webinars within our association and the other 8 associations that have come together to broaden our value offering to our members.  JOIN TODAY!!