(COLLABORATIVE WEBINAR, free for members, $15 nonmember, 1.0 CE (NAHQ/ACHE)

COLLABORATIVE WEBINAR: Turning Patient Experience Strategy into Daily Execution

Overview:

Join healthcare quality and safety professionals from across the country for an engaging educational webinar focused on transforming patient experience strategies into sustainable daily practices. This session will explore why patient experience initiatives often fail during implementation and provide practical approaches for creating aligned, observable behaviors that support quality, safety, and patient-centered care. Participants will learn strategies for leadership alignment, team co-design, and embedding patient experience into everyday healthcare operations.
Participants will learn how to:

• Identify why patient experience strategies often fail in daily practice. 
• Understand how aligned behaviors impact patient experience, quality, and safety outcomes. 
• Apply co-design techniques to create sustainable behaviors in real-world care environments.

Presenter:
Toni Land, MBA, BSN, CPXP is a nurse, healthcare executive, and patient experience expert with more than 30 years of leadership experience in complex health systems. She specializes in helping organizations translate patient experience strategies into consistent operational excellence. 

Qualifying Education credit.

Approved for 1.0 CPHQ CE hour and 1.0 hour of ACHE Qualifying Education credit.

FREE event for members of HQCollaborative: MAHQ, OrAHQ, NCAHQ, FAHQ, AzAHQ, OAHQ, MAHQ, UAHQ and TgcAHQ by selecting your association's ticket type and using discount code provided by your association.  

No member discount code is required.    REGISTER HERE

$15 for Non-Members.  
(Consider joining TGCAHQ and get free access to all Collaborative participating webinars in addition to ours!  Do the math!  You can't get a better return on your membership investment!)

IMPORTANT REGISTRATION PROCESS:  
You must register directly with NCAHQ